Wibu CodeMeter security USB dongle: Starting with SOS version 5.3, we
increased our software security measures by requiring each site to have a
licensed Wibu CodeMeter security USB dongle before you can do a software
upgrade. If your site is running SOS version 5.2.x or below, you will need to
request a WiBu dongle using the online
SOS Version 5.3.0+ Upgrade Request form. Once SOS
Support has received your request, a dongle will be mailed to your site. If you
run into any problems using the request form, you can email
the version instructions to check your SOS version.
Upgraded the SOS software to work on the latest long-term supported (LTS)
version of the Ubuntu operating system, version 22.04. This includes the main
SOS software, the Visual Playlist Editor (see
release notes), and a few other supporting applications
that reside on the SOS computer.
Each SOS site has two computers (a primary and a backup) that run the main SOS
application and other supporting applications. Each of these computers are
installed with the Ubuntu operating system. Most SOS sites are on Ubuntu 18.04
LTS, and a few sites are on even earlier versions. In this release, we have
updated the SOS software to run on the Ubuntu 22.04 LTS operating system.
While we haven’t implemented any new features to the SOS software for this
release, advantages to upgrading to the latest LTS version of Ubuntu include:
4 years worth of Ubuntu feature additions and bug fixes since version 18.04
Receiving security patches and application updates from Ubuntu through April
Because this SOS release includes not only an update of the SOS software but
also an upgrade of the Ubuntu operating system, it is a lengthier process that
will require sites to do some pre-update tasks as well set up a time slot with
the SOS Tech Support team to perform the rest of the update.
Assuming you have completed the pre-update tasks outlined below in steps #1
through #3, the estimated time to set aside with SOS Tech Support for one
computer update is two hours. During this time, if you are not comfortable with
navigating the SOS system hardware and the Linux operating system, please make
sure you have an IT support technician available during your time slot who can
Please follow the steps below to start the update process. If your site has two
SOS computers, start with your backup SOS computer first and only once that is
completed and working, you can start the update on the primary SOS computer:
Write down the current version of SOS that you are running. Follow the
version instructions to check your SOS version.
IMPORTANT: Follow the SOS Backups Guide to backup
all SOS data that is specific to your site. Because the update involves
doing a fresh install of the operating system, if you do not make a backup of
this data, you will lose all of your custom SOS site measurements, alignment
files, custom content, etc.
Create a USB stick with Ubuntu 22.04 on it and install the Ubuntu 22.04 on
your SOS computer. Follow the
SOS Ubuntu Installation Guide to do this
step. If you run into any issues after trying this, please just proceed to Step 4.
Added a “Check for SOS Update” button to the SOS Utilities application that
resides on the SOS Desktop. This is a quick way to check if there are any
updates available to Ubuntu software as well as your SOS software and if so,
The iPad SOS Remote App (version 5.7.x) and the SOS Kiosk (version 5.5.0) do
not need to be updated.
Some SOS sites running SOS off of significantly old hardware or graphics
cards might not be able to update to Ubuntu 22.04 due to graphics drivers
issues. If this is the case, we do have SOS running on Ubuntu 20.04 and we can
upgrade your computer to Ubuntu 20.04 and SOS 5.6. Ubuntu 20.04 LTS is
officially supported by Ubuntu until April 2025. Alternatively, the site may
elect to buy new hardware at this point and we can provide recommendations.