If you have SOSx Lite, have you tried this first?
If so, or if you have purchased SOS Explorer, and need support, contact us at SOS.Explorer@noaa.gov
Want to acquire SOSx?
The process for acquiring SOS Explorer is straightforward and begins with contacting John Schneider, the SOS Program Manager. From first contact with NOAA to final installation, the process takes several months, so be sure to plan ahead. SOSx Lite is available for download now and provides a small preview of what’s available in SOSx!